SAMSUNG ELECTRONICS AUSTRIA GMBH, BRANCH OFFICE ZAGREB
PRIVACY POLICY

This Privacy Notice (“Notice”) applies to the processing of personal data in connection to the website samsung-climatesolutions.com (“Website”) and our marketing communication newsletter (“Newsletter”) as controlled by Samsung Electronics Air Conditioner Europe B.V. (“SEACE”), a company incorporated in the Netherlands under registered number 67060269 and whose registered office is at Evert van de Beekstraat 310, 1118 CX Schiphol in the Netherlands. All references to “we”, “us” and “our” are references to SEACE, which is the data controller of personal data processed under this Notice.

We may update this Notice periodically to reflect changes in our processing of personal data with respect to the Website or Newsletter or changes in applicable law. We will post a notice on our Website or Newsletter to notify you in advance of material changes to our Notice and indicate at the top of the Notice when it was most recently updated.

Activity

Processing purpose and legal basis

Personal data categories

Data source

Installer locator

When you search for an installer via our Installer locator, the data you submit will be processed for the purpose of processing your request and furthermore to pursue our legitimate interest to process your request, and to obtain commercial and statistical insights about how the installer locator is used by our Website visitors.

Location as provided by you (for example postal code/place name).

You

Installer locator contact form & Get in touch with an installer through the heating solution advice tool

When you submit your contact details via the contact form within the Installer locator your data is immediately shared by our system (Adobe Experience Manager) with our e-mail client Sendgrid in order to inform the relevant installer and send you a confirmation e-mail. The data only remains in the working memory of AEM and Sendgrid. When the data is sent to the installer, all personal data is immediately deleted from our system. Only anonymous statistical data is kept, such as the amount of contact requests submitted for each installer and when these are submitted.

The processing of your data in this context is based on the purpose of our legitimate interest to facilitate initial contact between you and a selected installer and on the grounds of performing under our agreement that we will share this data with the installer.

The installer is an independent data controller for your personal data. Please contact the installer for their privacy notice on how they process your personal data.

Your name, surname, email address, telephone number, mobile phone number, information about your home and household that you provided, other information that you requested to the installer.

You

Get in touch with our sales team through the contact form

When you submit your contact details via the “Get in touch” contact form, your data is immediately shared by our system (Adobe Experience Manager) with our service provider Verticurl whom engages Oracle. Oracle shares your data with Salesforce.com (“SFDC”) in order to connect you to a representative from our sales team so that you can receive a call back or an email reply to your request, depending on the option you chose via the contact form.

When the data is sent to Eloqua, all personal data is immediately deleted from our system (Adobe Experience Manager). The data only remains in the working memory of Eloqua and SFDC. If there is no usage history for lead, contact or opportunity within seven (7) years, the data will be deleted from the  SFDC system. Additionally, the data will be deleted if you exercise your right to deletion of data under GDPR.

The legal basis for our collection, use and sharing of your personal data is your consent you provide to us at the point of collection of your information through the “Get in touch” contact form. You may withdraw your consent any time.

Your name, surname, email address, telephone number

You

Cookies and similar techniques

Multiple categories of cookies are used on our Website for different purposes, including for technical, analytical and marketing purposes. Data collected by us through the use of cookies may qualify as “personal data” within the meaning of data protection regulations, especially where it concerns so-called analytical and tracking cookies. Kindly refer to our Cookie Notice for more information about the specific cookies used on our Website and how to manage your cookie preferences via the Cookie Management Tool on the Website.

Kindly refer to our Cookie Notice.

Kindly refer to our Cookie Notice.

Delivery of website

When you visit our Website, the server on which the website is hosted processes the IP-address of the device you use to visit the Website. The processing of such data is based on the purpose of our legitimate interest to provide you with the requested web page.

IP-address

Your device.

Newsletter with SEACE marketing and sales communication

When you sign up via our contact form to receive the Newsletter from SEACE, the data you submit will be processed for the business and commercial purpose of providing you with relevant SEACE communication. This communication can include Samsung news, and information on our services; as well as marketing, sales and product updates. The legal basis for our collection, use and sharing of your personal data is your consent you provide to us at the point of collection of your information. We will periodically send you relevant email newsletters or promotional emails. You may withdraw your consent any time.

Name

E-mail address

Professional role

Country

You

Connecting you to our business partners

When you sign up via our contact form and choose your country to be “Germany” or “the Netherlands”, you may be directly contacted by our local business partners in Germany: MTF)or in the Netherlands: Ambrava. The data you submit will be processed for the business and commercial purpose of connecting you for further communication by our local partners. This communication can include news, information on services, as well as marketing, sales and product updates. The legal basis for our and their collection, use and sharing of your personal data is your consent you provide at the point of collection of your information. You may withdraw your consent any time with Samsung and our local partners.

Name

E-mail address

Professional role

Country

You

 

Where required and provided with adequate protection measures, we may process your data beyond the purposes mentioned above, for the purpose of complying with a legal obligation or the legitimate interests of our own or those of third parties. Legitimate interests may include:

–        to ensure that our networks and information are secure

–        the assertion of legal claims and defence of legal disputes;

–        enabling external experts to advise us (including for example accountants and legal advisors); and

–        the possible disclosure and transfer of information in the context of a corporate transaction or merger in which SEACE is involved.

In regards to our Website and Newsletter activities, we have engaged the following service providers to process personal data on our behalf:

– Adobe Systems Software Ireland Limited (ADIR), 4-6 Riverwalk, Citywest Business Campus, Saggart, Dublin 24, Ireland;

– Dept Design & Technology B.V., Delftseplein 27N, 3013 AA Rotterdam, the Netherlands;

– Verticurl Marketing UK Limited Sea Container House, Upper Ground, London, SE1 9RQ United Kingdom

– Salesforce Japan Co., Ltd. (f/k/a Kabushiki Kaisha Salesforce.com), 1-1-3, Marunouchi, Chiyoda-ku, Tokyo 100-0005, Japan, a Japan corporation

– Sendgrid Inc., 1801 California Street, Suite 500, Denver, CO 80202, United States of America

Furthermore, we may share personal data with other legal entities, when necessary relating to the processing purposes as described above:

– Affiliates: other legal entities that are part of the Samsung Group;

– Other parties when required by law or as necessary to protect our services: For example, it may be necessary by law, legal process, or court order from governmental authorities to disclose your information. They may also seek your information from us for the purposes of law enforcement, national security, anti-terrorism, or other issues that are related to public security.

– Other parties in connection with corporate transactions: We may disclose your information to a third party as part of a merger or transfer, acquisition or sale, or in the event of a bankruptcy.

– Installers of our products upon your request to share information with them.

– Our business partners: Partners who we work together with. For example, when you consent to receiving our Newsletter, we may connect with you with our local business partners. These business partners control and manage your personal data. Please note that they are independent data controllers for your personal data. We refer to their privacy policy regarding the processing of your data. You may contact them for their relevant privacy notice. Currently, the following business partners may contact you in relation to the Newsletter if you are located in Germany or the Netherlands:

– Marken-Distributions GmbH Niedersachsenstraße 12 48465 Schüttorf Germany

– Ambrava NV, Beukenlei 50 2960 Brecht, Belgium.

The security of your personal data is important to us. We are committed to protecting the information we collect. We maintain administrative, technical and physical safeguards designed to protect the personal information you provide, or we collect against accidental, unlawful or unauthorized destruction, loss, alteration, access, disclosure or use. These safeguards are intended to protect the confidentiality, integrity and availability of the information you provide to us. We periodically assess risks to your information and update our policies, procedures and technology accordingly.

Within the context of the processing of personal data as described in this Notice, we may transfer personal data from within the European Economic Area to the United Kingdom, Japan, South Korea, and vice versa. Both the European Economic Area and the United Kingdom, Japan, and South Korea, are recognized as offering appropriate safeguards under applicable data protection legislation.

In the context of cookies used on our Website, data collected through such cookies may be transferred outside the European Economic Area and the United Kingdom to third countries of which it has not been formally established that such countries ensure an adequate level of protection of personal data. Such third-countries include the United States of America. In accordance with applicable data protection legislation, so-called formally approved model agreements are entered into between the exporting party and importing party involved in such data transfer to serve as appropriate safeguard to protect your personal data. Kindly refer to our Cookie Notice to learn which cookies involve a transfer of personal data outside the European Economic Area and the United Kingdom.

In accordance with applicable law, it is your right to:

–        request access to your personal data;

–        request correction, update and deletion of your personal data;

–        object, for legitimate reasons, to your personal data being processed;

–        withdraw any consent given through the Website (without affecting the lawfulness of processing based on consent before its withdrawal);

–        object to your personal data being processed (including for direct marketing purposes);

–        lodge a complaint with the relevant supervisory authority if you consider that our processing of your personal data infringes applicable law. Contact details for all EU supervisory authorities can be found at https://ec.europa.eu/newsroom/article29/item-detail.cfm?item_id=612080. If you are in the UK, you can make a complaint to the UK data protection regulator: Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF, phone number: 0303 123 1113, website: https://ico.org.uk/make-a-complaint/.

We retain personal data no longer than is permitted under applicable data protection laws. The applicable data retention period may vary per data category. The criteria on which our retention policy is based are:

– the necessity to retain personal data in light of the purpose for which they have been collected;

– compliance with applicable data retention obligations under mandatory law (such as tax or company law);

– the relevance of personal data in light of pending or potential legal proceedings; and

– applicable (statutory) limitation periods under applicable civil law.

For retention periods applicable to data processed through the use of cookies and similar techniques, kindly refer to our Cookie Notice.

Please let us know in case you have specific enquiries regarding the applicable retention period to specific categories of personal data.

For any enquiries regarding the processing of personal data or to raise a complaint with us, please contact us via: https://www.samsung.com/request-desk .

Or via:

European Data Protection Officer Samsung Electronics (UK)

Limited Samsung House

2000 Hillswood Drive, Chertsey

Surrey KT16 0RS, UK

SAMSUNG ELECTRONICS AUSTRIA GMBH, PODRUŽNICA ZAGREB
PRAVILA O PRIVATNOSTI

Ova obavijest o privatnosti (Obavijest) odnosi se na obradu osobnih podataka u vezi s Web stranicom samsung-climatesolutions.com (web stranica) i našim marketinškim komunikacijskim newsletterom („Newsletter”) kojima upravlja Samsung Electronics Air Conditioner Europe B.V. (SEACE), društvo osnovanoa u Nizozemskoj pod registarskim brojem 67060269 i čiji je registrirani ured na adresi Evert van de Beekstraat 310, 1118 CX Schiphol u Nizozemskoj. Sve reference na mi, nas i naše odnose se na društvo SEACE koje je voditelj obrade osobnih podataka koji se obrađuju temeljem ove Obavijesti. Ova Obavijest odnosi se na obradu osobnih podataka sljedećih ispitanika: posjetitelja Web stranice i primatelja naših Newslettera („Ispitanici”).  Sve reference na „Vi”, „Vas” i „Vaše” odnose se na Ispitanike.

Možemo povremeno ažurirati ovu Obavijest da bismo odražavali promjene u obradi osobnih podataka u vezi s web stranicom ili Newsletterom ili promjene u primjenjivom pravu. Objavit ćemo obavijest na našoj web stranici ili u Newletteru da bismo vas unaprijed obavijestili o materijalnim promjenama naše obavijesti i naznačiti na vrhu obavijesti kada je zadnji put ažurirana.

Aktivnost Svrha obrade i pravna osnova Kategorije osobnih podataka Izvor podataka
Tražilica instalatera Kada tražite instalatera putem naše tražilice instalatera, podaci koje pošaljete obradit će se u svrhu obrade vašeg zahtjeva i u svrhu ostvarivanja našeg legitimnog interesa za obradu vašeg zahtjeva i dobivanja komercijalnih i statističkih uvida o tome kako posjetitelji naše web stranice upotrebljavaju tražilicu instalatera. Lokacija koju ste naveli (na primjer poštanski broj/naziv mjesta). Vi
Obrazac za kontaktiranje instalatera i povezivanje s instalaterom putem alata za pomoć pri realizaciji sustava grijanja. Nakon što unesete svoje podatke za kontakt u obrazac unutar alata za pronalaženje instalatera, naš će ih sustav (Adobe Experience Manager) odmah proslijediti našem klijentu za elektroničku poštu Sendgrid kako bi obavijestio odgovarajućeg instalatera i poslao vam potvrdu putem elektroničke pošte. Podatci ostaju pohranjeni samo u radnoj memoriji AEM-a i Sendgrida. Nakon što se proslijede instalateru, svi osobni podatci odmah se brišu iz našeg sustava. Ostaju pohranjeni samo anonimni statistički podatci, kao što su broj podnesenih zahtjeva za kontakt za svakog instalatera i vrijeme podnošenja zahtjeva. Obrada vaših podataka u tom kontekstu potrebna je radi jednostavnijeg početnog kontakta između vas i odabranog instalatera. Zakonska podloga za obradu ovih podataka ostvaruje se sklapanjem ugovora s vama ili izvođenjem određenih koraka na vaš zahtjev, prije nego što se sklopi ugovor. Instalater je neovisni voditelj obrade vaših osobnih podataka. Obratite se instalateru za njihovu obavijest o privatnosti odnosno o tome kako obrađuju vaše osobne podatke. Vaše ime, prezime, adresa e-pošte, broj telefona, broj mobitela, naziv tvrtke, vaš zahtjev za podacima poslan instalateru. Vi
Kolačići i slične tehnike Više kategorija kolačića upotrebljava se na našoj web stranici u različite svrhe, uključujući tehničke, analitičke i marketinške svrhe. Podaci koje prikupljamo upotrebom kolačića mogu se kvalificirati kao osobni podaci u smislu propisa o zaštiti podataka, posebno kada se radi o takozvanim analitičkim kolačićima i kolačićima za praćenje. Pogledajte našu obavijest o kolačićima za više informacija o određenim kolačićima koji se upotrebljavaju na našoj web stranici i kako upravljati svojim postavkama kolačića putem alata za upravljanje kolačićima na web stranici. Pogledajte našu obavijest o kolačićima Pogledajte našu obavijest o kolačićima.
Isporuka web stranice Kada posjetite našu web stranicu, poslužitelj na kojem je web stranica smještena obrađuje IP adresu uređaja koji upotrebljavate za posjet web stranici. Obrada takvih podataka temelji se na svrsi našeg legitimnog interesa da vam pružimo traženu web stranicu. IP adresa. Vaš uređaj.
Newsletter s marketinškom i prodajnom komunikacijom društva SEACE Kada se prijavite putem našeg obrasca za kontakt za primanje Newslettera društva SEACE, podaci koje pošaljete obrađuju se u poslovne i komercijalne svrhe omogućavanja relevantne komunikacije s društvom SEACE. Ova komunikacija može uključivati vijesti o Samsungu i informacije o našim uslugama kao i ažurirane obavijesti o marketingu, prodaji i proizvodima. Pravna osnova za naše prikupljanje, upotrebu i dijeljenje vaših osobnih podataka je vaša privola koju nam dajete u trenutku prikupljanja vaših podataka.. Povremeno ćemo vam slati relevantne Newslettere e-poštom ili promotivne e-poruke. Svoju privolu možete povući bilo kada, kako je to objašnjeno u točki 4. Ime E-mail adresa Profesionalna uloga Zemlja Vi
Where required and provided with adequate protection measures, we may process your data beyond the purposes mentioned above, for the purpose of complying with a legal obligation or the legitimate interests of our own or those of third parties. Legitimate interests may include: – to ensure that our networks and information are secure – the assertion of legal claims and defence of legal disputes; – enabling external experts to advise us (including for example accountants and legal advisors); and – the possible disclosure and transfer of information in the context of a corporate transaction or merger in which SEACE is involved.

U vezi s aktivnostima naše web stranice i Newslettera, angažirali smo sljedeće pružatelje usluga za obradu osobnih podataka u naše ime:

– Adobe Systems Software Ireland Limited (ADIR), 4-6 Riverwalk, Citywest Business Campus, Saggart, Dublin 24, Irska;

 

– Dept Design Technology B.V., Delftseplein 27N, 3013 AA Rotterdam, Nizozemska;

 

– Verticurl Marketing UK Limited Sea Container House, Upper Ground, London, SE1 9RQ Ujedinjeno Kraljevstvo

 

– Salesforce Japan Co., Ltd. (f/k/a Kabushiki Kaisha Salesforce.com), 1-1-3, Marunouchi, Chiyoda-ku, Tokyo 100-0005, Japan, korporacija iz Japana

 

– Sendgrid Inc., 1801 California Street, Suite 500, Denver, CO 80202, Sjedinjene Američke Države

 

Nadalje možemo dijeliti osobne podatke s drugim pravnim subjektima, kada je to potrebno u vezi s gore opisanim svrhama obrade:

– Povezana društva: druge pravne osobe koje su dio Samsung grupe;

– Druge strane kada to zahtijeva zakon ili ako je potrebno za zaštitu naših usluga:

Na primjer, može biti potrebno otkriti vaše podatke prema zakonu, pravnom postupku ili sudskom nalogu državnih tijela.

Također mogu tražiti vaše podatke od nas u svrhu provođenja zakona, nacionalne sigurnosti, borbe protiv terorizma ili drugih pitanja koja su povezana s javnom sigurnošću.

– Druge strane u vezi s korporativnim transakcijama:

Vaše podatke možemo otkriti trećoj strani u sklopu spajanja ili prijenosa, stjecanja ili prodaje ili u slučaju bankrota.

Sigurnost vaših osobnih podataka nam je važna. Predani smo zaštiti podataka koje prikupljamo. Održavamo administrativne, tehničke i fizičke zaštitne mjere osmišljene za zaštitu osobnih podataka koje dajete ili koje mi prikupljamo od slučajnog, nezakonitog ili neovlaštenog uništenja, gubitka, izmjene, pristupa, otkrivanja ili upotrebe. Ove zaštitne mjere imaju za cilj zaštititi povjerljivost, cjelovitost i dostupnost informacija koje nam dajete. Povremeno procjenjujemo rizike za vaše podatke i u skladu s tim ažuriramo naša pravila, postupke i tehnologiju.

U kontekstu obrade osobnih podataka kako je opisano u ovoj Obavijesti, možemo prenijeti osobne podatke iz Europskog gospodarskog prostora u Ujedinjeno Kraljevstvo, Japan, Južnu Koreju i obrnuto. I Europsko gospodarsko područje i Ujedinjeno Kraljevstvo, Japan i Južna Koreja priznati su kao pružatelji odgovarajućih zaštitnih mjera prema primjenjivom zakonodavstvu o zaštiti podataka.

U kontekstu kolačića koji se upotrebljavaju na našoj web stranici, podaci prikupljeni putem takvih kolačića mogu se prenijeti izvan Europskog gospodarskog prostora i Ujedinjenog Kraljevstva u treće zemlje za koje nije službeno utvrđeno da osiguravaju odgovarajuću razinu zaštite osobnih podataka. U skladu s primjenjivim zakonodavstvom o zaštiti podataka, takozvani formalno odobreni modeli ugovora sklapaju se između strane izvoznice i strane uvoznice uključene u takav prijenos podataka da bi služili kao odgovarajuća zaštita vaših osobnih podataka. Takve treće zemlje uključuju Sjedinjene Američke Države.

U skladu s primjenjivim zakonodavstvom o zaštiti podataka, takozvani formalno odobreni modeli ugovora sklapaju se između strane izvoznice i strane uvoznice uključene u takav prijenos podataka da bi služili kao odgovarajuća zaštita vaših osobnih podataka.

Pogledajte našu obavijest o kolačićima da biste saznali koji kolačići uključuju prijenos osobnih podataka izvan Europskog gospodarskog prostora i Ujedinjenog Kraljevstva.

U skladu s primjenjivim zakonom, vaše je pravo:

– zatražiti pristup svojim osobnim podacima;

– zatražiti ispravak, ažuriranje i brisanje vaših osobnih podataka;

– iz legitimnih razloga uložiti prigovor na obradu vaših osobnih podataka;

– povući sve privole dane putem web stranice (bez utjecaja na zakonitost obrade temeljene na privoli prije njezina povlačenja) na iduće načine:

– slanjem zahtjeva na e-mail adresu climate.partners@samsung.com;

– klikom na link ‘odjava’ koji se nalazi na dnu svakog newslettera (za newsletter);

– protiviti se obradi vaših osobnih podataka (uključujući u svrhe izravnog marketinga);

– ishoditi od nas ograničenje obrade Vaših osobnih podataka ako: osporavate točnost; obrada nije zakonita, a protivite se brisanju; tražite ih radi postavljanja, ostvarivanja ili obrane pravnih zahtjeva, a nama nisu potrebni za obradu; uložili ste prigovor vezano za obradu Vaših osobnih podataka i čekate potvrdu;

– zatražiti sve podatke koji se odnose na vas i koje ste nam pružili u strukturiranom, uobičajeno upotrebljavanom i strojno čitljivom formatu, kao i prenošenje vaših osobnih podataka od nas drugom voditelju obrade, ako je to tehnički izvedivo;

– podnijeti prigovor nadležnom nadzornom tijelu ako smatrate da naša obrada vaših osobnih podataka krši važeći zakon.

Kontaktni podaci za sva nadzorna tijela EU-a mogu se pronaći na https://ec.europa.eu/newsroom/article29/item-detail.cfm?item_id612080. Ako ste u Ujedinjenom Kraljevstvu, možete podnijeti prigovor lokalnom regulatornom tijelu za zaštitu podataka:

Ako ste u Republici Hrvatskoj, možete podnijeti prigovor lokalnom regulatornom tijelu za zaštitu podataka: Agencija za zaštitu osobnih podataka, Selska cesta 136, 10 000 Zagreb 00385 (0)1 4609-000, web stranica: Zahtjev za utvrđivanje povrede prava – Agencija za zaštitu osobnih podataka (azop.hr).

Osobne podatke ne pohranjujemo dulje nego što je dopušteno važećim propisima o zaštiti podataka te u svakom slučaju isključivo dok postoji svrha za čuvanje i obradu.

Primjenjivo razdoblje pohrane podataka može se razlikovati ovisno o kategoriji podataka.

Kriteriji na kojima se temelji naša politika pohrane su:

–            nužnost pohrane osobnih podataka u svjetlu svrhe za koju su prikupljeni;

–            usklađenost s primjenjivim obvezama pohrane podataka prema obveznom prisilnim propisima zakonu (kao što su je porezni zakon propisi ili zakon o trgovačkim društvima);

–            relevantnostvažnost osobnih podataka u svjetlu sudskih postupaka koji su u tijeku ili će se potencijalno provestidogoditi; i

–            važeći (zakonski) rokovi zastare prema primjenjivim propisima građanskog prava.

 

Za razdoblja pohrane primjenjiva na podatke obrađene upotrebom kolačića i sličnih tehnika pogledajte našu obavijest o kolačićima.

Javite nam se ako imate konkretnih upita u vezi s primjenjivim razdobljem pohrane za određene kategorije osobnih podataka.

Za sve upite u vezi s obradom osobnih podataka ili za podnošenje pritužbe obratite nam se putem: https://www.samsung.com/request-desk. Ili putem:

Europski službenik za zaštitu podataka društva Samsung Electronics (UK)

Limited Samsung House

2000 Hillswood Drive, Chertsey

Surrey KT16 0RS, UK